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From data to decision: the evolution toward a truly data-driven enterprise

DELIVERY UNIT ADVANCED ANALYTICS | PA ABS

Picture of Roberto Volpentesta

Roberto Volpentesta

Business Unit Director

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What is the primary objective of your Business Unit, which technological levers do you work on, and which problems do you help clients solve?

Our Objectives

We support clients in transforming their business needs into concrete, pragmatic, and fast solutions within the field of Business Analytics. Our focus is on optimizing the use of both internal and external data, with the goal of generating insights and expertise, increasing knowledge of the company’s reality, improving market analysis, developing advanced predictive analytics, and building medium- and long-term operational and strategic planning. Our ultimate contribution is to provide decision-making support based on reliable data.

The Technologies and Trends We Focus On

To achieve these objectives, we constantly align with the main market trends. Today our focus includes:
  • Artificial intelligence and predictive analytics
  • Augmented analytics (e.g., automation through machine learning techniques)
  • Real-time Business Intelligence
  • Self-service tools that empower users while maintaining a centralized platform
  • Cloud solutions
  • Conversational interfaces and automation
  • Data governance and security

Operational and Strategic Support

We assist clients in the daily management of their analytical systems and in launching new projects across all the areas described above. Requests may range from support on complex initiatives to more operational needs, such as margin analysis or revising existing reporting.

Which market are you specialized in, and which technologies do you primarily work with?

Specialization in the SAP Ecosystem

Our core expertise lies in the SAP ecosystem applied to the BI world: data warehousing, ETL processes, analytical front-end tools, and the new platforms such as BDC.

Expertise in Other Technologies

In addition to SAP, we also have experience with other widely used Business Analytics solutions, such as Qlik, Microsoft, and other platforms—while maintaining SAP as our primary technological reference.

What kind of services do you offer your clients? Do you provide ready-made or packaged solutions?

A Comprehensive and Flexible Service

We offer a full 360° service: while we prefer end-to-end projects, we also handle application maintenance, as well as system migration, upgrade, and consolidation projects—mainly within the SAP ecosystem. When needed, we also support clients in the Software Selection process, guiding them toward the solutions that best fit their needs. Our goal is to provide a complete service tailored to the client’s actual requirements.

No Ready-Made Solutions

We do not offer off-the-shelf solutions, as they would make little sense in our market: every context, requirement, and project is unique. For this reason, we fully customize every engagement.

License Sales

We do not provide internal packaged offerings. However, we work with vendor solutions and also handle the sale of licenses.

What are your distinctive capabilities in the field of Business Analytics?

Strong Expertise Across the SAP Ecosystem

Our distinctive capabilities are built on a comprehensive focus on the SAP world, covering not only the analytical layer but also the entire planning component. In addition to technical expertise, we bring solid functional knowledge—especially within the SAP ERP domain—which often forms the foundation for any analytical initiative and enables us to understand business processes in depth.

A Versatile, Non–Single-Product Team

We stand out for our ability to deliver broad and cross-functional expertise, without being limited to a single product or sector. Even our younger colleagues develop skills across multiple technologies rather than specializing exclusively in one area. This approach is extremely valuable for clients, who benefit from a more complete, flexible, and adaptable service aligned with real business needs.

Flexibility as a Key Value

The combination of strong functional and technical skills allows us to be highly flexible in managing very different types of projects. This flexibility is one of our key strengths and significantly enhances the effectiveness of our support to clients.

Can you describe a project that represents your approach and the sectors you typically work in?

An End-to-End Project Bringing Multiple Competencies Together

We managed a major sales force automation project for a client in the food industry, taking care of the entire journey: from the initial analysis and alignment phase — which lasted about a year — to the final implementation. In the implementation stage, we combined SAP expertise, Microsoft technologies, and our experience in sales force automation projects. It is a concrete example of our ability to integrate multiple skills and technologies into a single, coherent, and effective solution.

The Challenge: Fragmented Reporting

The client started from reporting systems with several gaps, making it difficult to obtain a clear, unified, and up-to-date view of the data. They decided to launch a transformation journey to adopt more modern, integrated, and reliable tools. Our work enabled the creation of advanced dashboards and reporting, significantly improving the quality and timeliness of available information.

A Cross-Sector Client Base of All Sizes

We are fully cross-sector: we work with clients of all sizes — small-medium, medium, and large — without focusing on a single industry. We operate across all sectors, including manufacturing, fashion, food, retail, and many others.

How do you measure the performance of the projects and services you deliver?

Established Metrics and Clear Indicators for Maintenance Services

To evaluate the performance of our Business Units, we use the standard metrics adopted across the entire company. These consolidated indicators allow us to monitor overall progress and the profitability of our activities. When we manage application maintenance (MS) projects, we define a precise set of metrics together with the client, which are reviewed periodically. These indicators help monitor punctuality, quality, and responsiveness, ensuring a service aligned with expectations.

Focus on Client Performance, Not Just Project ROI

We define performance indicators that measure the impact on the client’s operational improvement — even though isolating the exact drivers of improvement is not always simple. Our goal is to build metrics that help assess the real value delivered to the client’s organization.

Service Quality and Deadline Compliance

We continuously track compliance with project deadlines and gather qualitative KPIs related to the quality of the service delivered. This enables us to maintain a high standard of execution and strengthen client trust over time.

Which areas of innovation are you investing in the most?

Innovation Driven by AI, Machine Learning, and Predictive Analytics

We are heavily investing in all technologies related to artificial intelligence, machine learning, predictive analytics, and the topics mentioned in the first question. Our goal is to help clients transform data into value by leveraging increasingly intelligent, automated solutions capable of anticipating future scenarios and needs. The trends we observe in the market align perfectly with these directions.

Which internal teams do you collaborate with most in your projects?

Synergies with Other Business Units

We work continuously with the other BUs in the group, particularly with Stefano Folchi’s BU for all system upgrade and migration projects, and with Andrea Figari’s BU for its expertise in development and artificial intelligence. We also collaborate with Piciotti’s unit. In addition, we work with PA Expertise on specific initiatives and rely on external partners when additional or highly specialized skills are required.

The Strength of the Ecosystem: End-to-End Projects

One of our key strengths is our ability to deliver end-to-end projects, where each BU contributes its own specialized expertise. This internal integration allows us to offer clients complete, coherent, and coordinated solutions, reducing timelines and increasing the overall quality of the final outcome.

What distinctive value do you bring to your clients?

From Raw Data to Strategic Value

Our BU helps clients transform raw data into powerful insights, designing tailored solutions based on SAP technologies and beyond. We integrate artificial intelligence, machine learning, and automation tools to move far beyond simple descriptive analytics. Our goal is not just to read data, but to enable predictive scenarios, strategic planning processes, and decision-making models that allow companies to anticipate what will happen and respond with speed and flexibility. We are a valuable partner both for more traditional or legacy scenarios and for the most modern, innovative ones. The key words that define us are: data-driven, predictive analytics, artificial intelligence, SAP, customization, end-to-end support, innovation, integrated planning, flexibility.
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Via Spilimbergo, 66
33037 Pasian di Prato (UD)
P.IVA 03146750306

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Alveo, a new name for a solution provider with 27 years of history

Composed of three companies operating across 15 locations nationwide and with more than 600 employees, we are one of the key players in Italy’s digital transformation.
Specialised in the ICT sector, we provide complete, integrated IT solutions to large enterprises and national and international SMEs across key industries. These include defence and aerospace, distribution, energy, finance, logistics, manufacturing, fashion, healthcare, the public sector and telecommunications.
Until June 2024, we were part of the Retelit Group, which in 2019 had acquired the operations of Partners Associates S.p.A. (“PA Group”), now incorporated into our organisation. We are owned—within an innovative broad-based equity partnership model—by a pool of financial investors alongside the company’s senior operational management.
Our mission is to continue the system integrator journey launched in 1998 by PA Group, driving both organic growth and a targeted acquisition strategy aimed at fostering technological and commercial synergies, and ultimately expanding the services we offer to the market.

The name Alveo is designed to evoke the idea of a container of the Group’s core values—particularly the quality of our human capital and the breadth of our expertise—while also reflecting our ambition to integrate complementary and synergistic businesses through M&A initiatives and strategic partnerships.

VISION

In a world where people and technology are exponentially interdependent, we position ourselves at the convergence of business strategy and digital innovation. We support our clients in building a transformative future grounded in pragmatism and innovation, aiming to be a trusted partner in creating a sustainable future for them, their stakeholders, their ecosystem, and society.

MISSION

To ensure our clients an excellent, sustainable, and innovative digital transformation experience, delivering expertise and care across every IT domain and business sector. We combine a constant pursuit of excellence and a strong culture of execution with a global vision and meticulous delivery, providing our clients with the best tools to achieve their goals.

VALUES

RELIABILITY
We are always there for our clients, ensuring continuous and dependable support.
We believe in strong cooperation, transparency, and long-term relationships. It’s about being there—always.

INNOVATION
We believe that the pervasive nature of digital technology requires thinking about the future and innovation every day, both in highly transformative projects and in more traditional ones.
We constantly look ahead.

RELEVANCE
We believe that the combination of passion, expertise, and experience is what makes our approach unique and helps both us and our clients identify what best meets their needs.
We help do what is right.

CODE OF ETHICS

The Alveo Group is committed to providing its clients with the highest possible level of expertise, never compromising on moral integrity or ethical conduct. The same principles that guide the Company’s external actions also underpin its internal behaviour towards employees, directors, shareholders and external partners. We believe that every person is born free and equal, and we are committed to protecting their dignity and rights.

SUSTAINABILITY

As a technological force shaping the future, we strongly feel the responsibility to do our part in contributing to economic, social and environmental sustainability across the planet.
For this reason—and beyond how we manage our own business—we stand alongside companies and institutions, supporting their strategies in safeguarding the environment and protecting human rights.

We are committed to the integrated introduction of strategic consulting, innovation and the most advanced digital technologies into the organisational processes of approximately 3,000 clients across both the private and public sectors. Our operations in Italy are managed through three distinct companies: Alveo S.p.A., PA ABS S.r.l. and PA Expertise S.r.l. Our nationwide presence is structured through a network of operational centres located in Cagliari, Casalecchio di Reno (RE), Collecchio (PR), Lomazzo (CO), Milan, Padua, Pasian di Prato (UD), Perugia (PG), Reggio Emilia, Rome, Turin and Triggiano (BA).
Alveo S.p.A. serves as the Group’s holding company and is responsible for M&A and partnership activities.

PA ABS S.r.l. provides advanced business integration and digitalisation consulting and services for both large enterprises and SMEs. Its offering includes the design and implementation of technological architectures, the management of heterogeneous ecosystems, process reengineering, ERP system implementation and the development of customised solutions for the healthcare, manufacturing, finance and public sectors.
Solutions developed for the Public Administration are officially classified as RIUSO software (/VBG/) and can be adopted in projects funded under the National Recovery and Resilience Plan (PNRR). The company also specialises in providing consulting, architectural design services, software development, and application and system management for the Finance sector—both from a technological and functional perspective.
In the SAP domain, PA ABS offers a unique approach starting from the S/4HANA® Cloud core (RISE with SAP and GROW with SAP). Leveraging SAP Business Technology Platform, it enables the integration of systems, applications and processes, all the way to KPI analysis with SAP Analytics Cloud and SAP Datasphere.
PA ABS is a SAP Gold Partner, PCoE-certified, SAP PartnerEdge Build and SAP OE Build member, with Qualified Partner Packaged Solutions for Enterprise (Ready2Hare) and Healthcare (4Health). It is also an Advanced Red Hat Partner as well as a Trellix and Skyhigh partner in the Cybersecurity domain.

PA Expertise S.r.l. specialises in the development of applications and vertical solutions based on Microsoft technologies. By designing highly innovative, high–value systems, it guides organisations throughout their entire digital transformation journey. Each project is aimed at the automated management of key business activities and the achievement of operational excellence—the true cornerstone of any company’s success.
In addition to offering end-to-end design, implementation and support services for cloud software solutions on Microsoft Azure, PA Expertise provides reliable guidance for organisations looking to implement their ERP systems, manage sales processes and strengthen customer loyalty through Microsoft Dynamics 365 and Power Platform CRM solutions, and digitalise production management. PA Expertise also stands out for its ability to deliver custom and vertical projects tailored to specific needs and is the ideal partner to unlock the full potential of the Microsoft suite:
Azure Cloud (Infrastructure, App Modernization and Migration), Business Applications (ERP/CRM/SFA), Security, Compliance & Identity, Intelligence Data & Analytics, Artificial Intelligence, Industry 5.0, Industrial IoT Solutions, Modern Workplace & Collaboration (SharePoint, Teams, Office 365).

In September 2025, through PA ABS, Alveo acquired Connecthub Digital S.r.l., a company specialised in the development and management of SAP-based solutions, including the full logistics management system for Thun’s B2B and B2C operations. Connecthub Digital also provides advanced consulting services for optimising business processes on the SAP platform and has a highly specialised Business Intelligence team focused on SAP technologies to support data-driven decision-making. Its operational headquarters are located in Mantua.

In November of the same year, through PA Expertise, Alveo acquired IT Strategy S.r.l., a company that supports the adoption of Microsoft infrastructures, Cloud solutions and Modern Workplace environments, also offering Managed Services with a model particularly suited to SMEs. IT Strategy specialises in compliance consulting and cybersecurity, with advanced competencies to address the latest regulatory requirements. Its distinctive assets include compliance analysis services and the proprietary Digital 365 suite for the digital management of business processes. Its operational headquarters are located in Vicenza.